Who handles your information
LotVanta is the marketplace brand. The registered operator’s identity and business address are awaiting confirmation. Use the contact address below for privacy questions while this draft is under review.
Information we handle
The application handles account and contact details, email verification and session records, device identifiers, bidding activity, watchlists, wallet and payment references, invoices and pickup records. Information supplied for payment verification or support is handled for that purpose. Technical connection and security records may also be processed.
Why information is used
Information supports account access, fraud prevention, live auction updates, wallet accounting, payment reconciliation, invoices, collection and support. The production policy must map each purpose to its appropriate lawful basis and identify any additional processing before it begins.
Support conversations
Customer service stores your messages, attached images and conversation status so our authorised support team can help you. Private staff notes are not shown to buyers. The guided assistant uses predefined help topics; your messages are not sent to a generative AI provider. Support messages and images are encrypted at rest. Email notifications link back to your conversation rather than including its contents. Never send passwords, verification codes, BVN, full card details or pickup passes in chat.
Payments and service providers
Card and transfer checkout uses Paystack. The marketplace uses payment references and verification responses to reconcile funds; you should never send full card details or verification codes to support. Hosting, email delivery and storage providers support the service. The final provider list and processing locations must be confirmed before production publication.
Cookies and browser storage
Necessary tools support sign-in, device identity, payment recovery and acknowledgement of the cookie notice. No advertising or analytics trackers are currently enabled in this application. The Cookie Policy describes the storage items found in this build.
Security and retention
Sign-in uses email verification codes and the web refresh credential is stored in an HttpOnly cookie. Staff access is restricted by role. No security measure is an absolute guarantee. Retention periods, deletion procedures, backup retention and any international-processing arrangements require confirmation in the final policy.
Your privacy requests
You can contact us about access, correction, deletion, restriction, objection or withdrawal of consent where applicable. Some transaction or security records may need to be retained to meet legal duties or resolve disputes. The final policy must explain the request process and applicable response periods. You may also contact the Nigeria Data Protection Commission at ndpc.gov.ng.
Policy updates
The date on this page identifies the current draft. New tracking, purposes or providers must be assessed and reflected in the policy and any required consent controls before being introduced.
Contact us
For questions about this policy, contact info@auctionng.com.